What is the Oregon Help Desk?

Support for technology equals support for learning, especially in 2020 and beyond as we navigated the COVID-19 pandemic and comprehensive distance learning. The Oregon Help Desk provides support for technology to students and families on evenings and weekends during the school year.

Our help desk team includes educators and volunteers who provide support:

• weeknights from 6-10pm
• weekends from 4-8 pm
• in English and Spanish languages for phone and email support; in all languages via web chat, text, and FB Messenger (automatic translation)
• in five modes: phone, FB Messenger, text messages, web chat, and email

Who is the Oregon Help Desk?

This is a collaborative project of Oregon’s K-12 school districts and education service districts (ESDs).

We have a governance council that includes district administrators and technology leadership from across the state.

We are grateful for the startup funding provided during summer 2020 by the James F. and Marion L. Miller Foundation, and the Oregon Community Foundation.

For questions about this project, please email Rachel Wente-Chaney, CIO at High Desert Education Service District: rachel.wente-chaney@hdesd.org